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DTSTART;TZID=Asia/Saigon:20120812T170000Z
DTSTAMP;TZID=Asia/Saigon:20130620T163938Z
DTEND;TZID=Asia/Saigon:20120816T170000Z
LOCATION:186 Nguyen Thi Minh Khai Street, Ward 6, District 3
SUMMARY:Interpersonal Relations
DESCRIPTION:The Human Resources Department is often seen as the ‘internal psychology department’. Whenever there are problems with people, managers will turn to HR for assistance. These problems can be: conflicts, lack of motivation, lack of team work, gossip, lack of discipline, lack of cooperation, and lack of communication between departments. In short, problems dealing with interpersonal relations. HR - and if an organization has no HR Department, the CEO - is expected to know how to address and solve these problems. This course focuses on tools to analyze, understand and improve the relations between employees, staff and management, so their increased cooperation and motivation will result in better performances. This ‘tool box for people problems’ is vital for HR, but in fact for all those who manage and deal with people. Nature and Mission of the course:The Human Resources Department is often seen as the ‘internal psychology department’. Whenever there are problems with people, managers will turn to HR for assistance. These problems can be: conflicts, lack of motivation, lack of team work, gossip, lack of discipline, lack of cooperation, and lack of communication between departments. In short, problems dealing with interpersonal relations. HR - and if an organization has no HR Department, the CEO - is expected to know how to address and solve these problems. This course focuses on tools to analyze, understand and improve the relations between employees, staff and management, so their increased cooperation and motivation will result in better performances. This ‘tool box for people problems’ is vital for HR, but in fact for all those who manage and deal with people. Objectives of the course:• to learn the basic elements of understanding and cooperation, and their practical use• to become familiar with Emotional Intelligence • to know how to deal with difficult ‘people situations’• to know how to bridge the ‘Power Distance’ between employees and managers’• to know how to prevent and resolve conflicts• to know how to communicate with representatives of foreign cultures Learning Objectives:After this course, the learners will know - how to recognize and handle human emotions and reactions- how to successfully manage conflict by mediation or by ‘non-violent communication’- how to master the different elements of communication and their integration- how to communicate and present change, good news, and bad news- how to explain complicated legal and business issues to personnel  - how to install bottom-up and cross-functional communication channels- how to train managers to listen-on-the-job- how to negotiate about HR issues- how to deal and communicate with representatives of foreign cultures- how to improve the existing communications systems Time: 18.00-21.30 Please contact Royal Business School at tel: 84-8-39307584/ 2861 or mail: info@royal.vn
X-WR-TIMEZONE:Asia/Saigon
UID:admin@saigonnetevents.com
URL:http://www.citynetevents.com/saigon/courses/interpersonal-relations-1
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