Metrics Based Auditing

Traditionally auditing consists of documentation reviews and compliance to a set of procedures. Auditors usually conduct gap analysis between what is specified and what is mandatory. This is usually a reactive method of improvement. Over time, such methods of auditing will become ineffective and will not encourage continuous improvement in processes.

The method of Process Metrics in auditing the Quality Management System has proven not only to be effective but provides more meaning to processes and a far better room for continuous improvement in an organization.

Auditors must be able to align their function with Business Objectives of an organization to be able to continuously play a significant role in ensuring Quality Improvement. However, in most cases, this simple factor is lacking from the hind sight of the Quality Department. 

In this 2 days program participants will learn how to integrate their QMS Internal Auditing approach to focus on key business performance areas using a new ‘Process Metric Performance Auditing’ methodology.

This course targets companies and their QMS Internal Auditors who have found that their existing QMS Internal Auditing process approach is disconnected and ineffective in truly providing value add and improvements in the key business operations.

This course arms participants with an integrated business and quality auditing evaluation approach.

For who:
Quality Managers, Quality Engineers, Quality Assurance Executives, QA Engineers, Quality System Engineers/Executives, Customer Quality Engineers, QMS Members, Internal Auditors, Production Quality Managers, Technical Training Managers and Supplier Quality Engineers.

Learning outcomes:
Participants will:
•  Identify the leading process metrics
•  Link the Quality Management System to organization’s target
•  Add value to auditing function by identifying real metrics
•  Develop Actual Plan for Metrics-Based auditing
•  Identify opportunities for Process Improvement
•  Learn new techniques to Improve Audit performance
•  Learn how to analyze and report areas of concern effectively

Course Content:
Introduction To Effective Business Processes & Business Key Result
In this session participants are provided with the understanding of business process model and business performance measure evaluation.

Understanding ISO Standard Auditing Approach
In this session participants are taken through the ISO19011 and the generic ISO9001 standards to provide a perspective approach in systems performance auditing.

Understanding Business Process Performance & Process Metrics
In this session participants learn how to apply Business Performance Measure and Process Metric Evaluation approaches.

Developing An Integrated Business Process Audit Programme
In this session participants learn how to develop an performance audit using a metric process approach.

Integrated Process Auditing Techniques & Approaches
In this session participants learn auditing techniques and how process metrics are used to track audit performance and identify areas of improvements.

Effective Analysis & Reporting In Process Metric Auditing
In this session participants learn how to objectively analyze, identify and report on areas of concerns with proposals for business change and process improvements.

Certification: None

Duration:  2 days

Fees:
Public Program: RM 2499.00/pax (100% HRDF Claimable)
In-House: RM 4500/day

Tel:   03 7954 1011 Ext 10
Email: [email protected]
Fax:  03 7954 1022

Contact:
Davidson Abishegam (Dave)
KCOM Management Sdn Bhd

Address
KCOM Management Sdn Bhd
No. B-1-19, Block B, Pusat Perniagaan Seksyen 8,
Jalan Sungai Jernih 8/1, 46050 Petaling Jaya,
Selangor Darul Ehsan, Malaysia