This is a three-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).
For who:
This course will benefit anyone involved in line management, in particular, First Time Managers, Supervisors, Team Leaders, Sales Managers, Project Managers, Change Managers, New Managers and any staff looking to progress into a management position. It is also suitable for HR executives with less than three years of experience, and other Non-HR professionals who are responsible for HR activities, and managers and professionals who are tasked with launching an HR department
Learning outcomes:
At the end of the workshop, participants will be able to know:
• The latest trends in the human resource field and the changing role of the human resource professional
• How to write job specifications and identify core competencies
• The methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques
• How to get employees off to a good start
• How to deal with compensation and benefits
• How to maintain healthy employee relations
• How to make performance appraisals a cooperative process
Course Content:
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Defining Human Resources
To begin the workshop, we will discuss just what “human resources” means. We will also complete a case study that highlights some of the challenges that an HR professional faces.
Skills Inventory
During this session, we will look at what a skills inventory is and what its benefits are.
Forecasting
Human resource forecasts are attempts to predict an organization's future demand for employees. We will look at two main types of forecasting: indexing and extrapolation.
Job Analysis
A job analysis will ensure that the job description accurately reflects the tasks that the job entails. We will discuss what a job analysis is and what formats can be used. Participants will have the opportunity to complete a basic job analysis.
Job Competencies
This session will discuss how to identify technical and performance skills needed to do a job.
Position Profiles and Job Descriptions
During this session, we will explore what a job description is through a lecture and an exercise.
Do You Really Need to Hire?
If you need to fill a position, there may be other ways of filling it rather than hiring externally. This session will examine some of those possibilities. Participants will also complete an exercise to demonstrate how much hiring a new employee really costs.
Finding Candidates
We will look at eight ways to recruit candidates during this session.
Advertising Guidelines
During this session, we will look at some things to consider when writing a job ad.
Screening Resumes
A resume screening guide can be a valuable tool when hiring. This session will discuss how to develop and use such a guide.
Preparing for the Interview
Preparation is key to a successful interview. We will look at a preparation checklist and then participants will role play an interview.
Conducting the Interview
This session will look at some key interviewing ideas, including the history of interviewing, criteria for objective interviews, behavioral interviewing techniques, and critical incidents.
After the Interview
During this session, we will look at what participants should do after the interview. Special attention will be paid to methods of rating candidates.
Employee Orientation
A good orientation is key to an employee’s success. Participants will rate their company’s organization. We will also discuss common problems and some possible solutions.
Planning Training
At some point in the life of almost every human resource professional, they will need to develop a training program. During this session, we will look at the training cycle. Participants will also explore the advantages and disadvantages of internal and external training.
Working with External Providers
During this session we will look at some criteria you should use when choosing an external person to provide services to your company.
Performance Reviews
Performance reviews are a crucial part of helping an employee grow. During this session, we will explore the performance review process through individual exercises, a case study, and two lectures.
Absenteeism
Absenteeism costs companies more money every year. Through a lecture and a case study, we will look at common causes and solutions.
Diversity
This session will look at common diversity issues through group work and a lecture.
Privacy Issues
The privacy of personal information is becoming a bigger and bigger concern with the advent of technology. During this session, we will discuss the 10 principles of personal information protection.
Compensation and Benefits
During this session, we will discuss the role of compensation and benefits in retaining employees. We will also review the pre-assignment.
Discipline
This session will look at a four step disciplinary system that can be applied to any situation.
Termination
Firing an employee is hard to do. Through discussion and a case study, we will look at some things to consider and some ways to make the process a bit easier.
Exit Interviews
Exit interviews can be a great tool to help your company grow. We will discuss types of exit interviews and we will look at a sample.
Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
Duration: 3 days
Fees:
Public Program: RM 2699.00/pax
In-House: RM 4500/day
Contact:
Davidson Abishegam (Dave)
KCOM Management Sdn Bhd
Tel: 03 7954 1011 Ext 10/11
Fax: 03 7954 1022
Email: [email protected]
Address
KCOM Management Sdn Bhd
No. B-1-19, Block B, Pusat Perniagaan Seksyen 8,
Jalan Sungai Jernih 8/1, 46050 Petaling Jaya,
Selangor Darul Ehsan, Malaysia
